Job Category: Customer Success Executive – Drone Systems Engineer
Job Type: Full Time
Job Location: Hyderabad / chennai
Experience: 1–3 Years
Skills: DGCA Type Certification experience Familiarity with drone log analysis tools and techniques Knowledge of UAV protocols (Ardupilot MAVLink etc)
Role Overview:
As a Customer Success Executive – Drone Systems Engineer, you will be the frontline technical support and success partner for customers using AeroGCS and associated drone technologies. You will assist OEMs, system integrators, and end-users by offering deep technical knowledge of the ArduPilot ecosystem, drone components, and GCS operations, ensuring smooth onboarding, troubleshooting, and product satisfaction.
Key Responsibilities:
- Provide end-to-end support to AeroGCS users, including installation, configuration, and troubleshooting.
- Assist drone OEMs and integrators in configuring ArduPilot-based drones for compatibility with AeroGCS.
- Conduct product demonstrations, training sessions, and technical webinars for clients.
- Understand and guide users on drone hardware components (ESCs, motors, flight controllers, GPS, telemetry, etc.).
- Act as a bridge between customer feedback and product development for continuous improvement.
- Maintain technical documentation and create user guides, FAQs, and helpdesk content.
- Work closely with R&D and Engineering teams to replicate, debug, and resolve technical issues.
- Provide insights on GCS enhancements and customer usage patterns.
- Support cloud-based account setup, API integrations, and log management.
- Contribute to customer success metrics like onboarding completion, retention, and satisfaction scores.
Required Skills and Qualifications:
- Bachelor’s degree in Engineering (preferably Aerospace, Electronics, or Computer Science).
- 1–3 years of experience working in drone technology, customer support, or a similar technical role.
- Strong knowledge of the ArduPilot/PX4 ecosystem including Mission Planner or similar tools.
- Understanding of drone architecture and key components (flight controllers, telemetry, ESCs, payloads).
- Hands-on experience with Ground Control Station software, preferably AeroGCS.
- Good understanding of cloud systems and basic programming/scripting
- Excellent communication and interpersonal skills.
- Fluency in English (both spoken and written) with the ability to explain technical topics to non-technical users.
- Proactive, empathetic, and passionate about helping customers succeed.
Preferred Qualifications (Bonus):
- DGCA Type Certification experience or regulatory exposure.
- Knowledge of UAV protocols (Ardupilot ,MAVLink, etc.).
- Familiarity with drone log analysis tools and techniques.
- Experience in SaaS or tech product environments.
- Fluent in English along with Regional language proficiency for wider customer outreach.