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Customer Success Executive – Drone Systems Engineer

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Job Category: Customer Success Executive – Drone Systems Engineer
Job Type: Full Time
Job Location: Hyderabad / chennai
Experience: 1–3 Years
Skills: DGCA Type Certification experience Familiarity with drone log analysis tools and techniques Knowledge of UAV protocols (Ardupilot MAVLink etc)

Role Overview:

As a Customer Success Executive – Drone Systems Engineer, you will be the frontline technical support and success partner for customers using AeroGCS and associated drone technologies. You will assist OEMs, system integrators, and end-users by offering deep technical knowledge of the ArduPilot ecosystem, drone components, and GCS operations, ensuring smooth onboarding, troubleshooting, and product satisfaction.

Key Responsibilities:

  • Provide end-to-end support to AeroGCS users, including installation, configuration, and troubleshooting.
  • Assist drone OEMs and integrators in configuring ArduPilot-based drones for compatibility with AeroGCS.
  • Conduct product demonstrations, training sessions, and technical webinars for clients.
  • Understand and guide users on drone hardware components (ESCs, motors, flight controllers, GPS, telemetry, etc.).
  • Act as a bridge between customer feedback and product development for continuous improvement.
  • Maintain technical documentation and create user guides, FAQs, and helpdesk content.
  • Work closely with R&D and Engineering teams to replicate, debug, and resolve technical issues.
  • Provide insights on GCS enhancements and customer usage patterns.
  • Support cloud-based account setup, API integrations, and log management.
  • Contribute to customer success metrics like onboarding completion, retention, and satisfaction scores.

Required Skills and Qualifications:

  • Bachelor’s degree in Engineering (preferably Aerospace, Electronics, or Computer Science).
  • 1–3 years of experience working in drone technology, customer support, or a similar technical role.
  • Strong knowledge of the ArduPilot/PX4 ecosystem including Mission Planner or similar tools.
  • Understanding of drone architecture and key components (flight controllers, telemetry, ESCs, payloads).
  • Hands-on experience with Ground Control Station software, preferably AeroGCS.
  • Good understanding of cloud systems and basic programming/scripting
  • Excellent communication and interpersonal skills.
  • Fluency in English (both spoken and written) with the ability to explain technical topics to non-technical users.
  • Proactive, empathetic, and passionate about helping customers succeed.

Preferred Qualifications (Bonus):

  • DGCA Type Certification experience or regulatory exposure.
  • Knowledge of UAV protocols (Ardupilot ,MAVLink, etc.).
  • Familiarity with drone log analysis tools and techniques.
  • Experience in SaaS or tech product environments.
  • Fluent in English along with Regional language proficiency for wider customer outreach.
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